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Refund policy

At Murugan Dairy, we have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unused, unopened, with original packaging, and proof of purchase or receipt.

To start a return, you can contact us at karthikku2@gmail.com or call us at +91 891 919 6945 | +91 903 040 3491.

Please note that returns must be sent only after approval and with proper return instructions provided by us.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or if you receive the wrong product, so we can evaluate the issue and resolve it quickly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods such as milk and fresh products
  • Customized or special-order products
  • Sale items

If you have questions about a specific product, please contact us before placing your order.

Exchanges

The fastest way to get the product you want is to return the item you have (if eligible), and once approved, place a new order separately.

The item must be unused, unopened, in original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 karthikku2@gmail.com
📞 +91 891 919 6945 | +91 903 040 3491